Questions about JUNIQ?
Start here.

JUNIQ is an intelligent workspace built around a connected workflow: Record, Ask JUNI, JUNI Agent, Translate, Communicate and save useful work in My Vault.

JUNIQ is designed for conversations, meetings, lectures, tutorials, spoken notes and other audio you are authorised to capture. Recording and consent requirements can vary by jurisdiction and circumstance.

No. Recording is a user-directed action. You are responsible for deciding when recording is appropriate and for obtaining any notice, authority or consent required.

Depending on the feature you choose, JUNIQ can turn audio into text, translate it, help you understand it, answer questions about it, create follow-up work and save selected results.

No. Translation is part of the JUNIQ workflow rather than a separate product bolted on at the end.

Ask JUNI lets you ask questions about information you are working with so you can understand it faster and respond more clearly.

JUNI Agent turns instructions and relevant source information into useful work such as notes, drafts, follow-ups and other requested outputs.

My Vault is your private JUNIQ workspace for content you choose to keep, such as recordings, transcripts, translations, JUNI answers, JUNI Agent work and documents.

Yes. Stripe handles payment transactions through dedicated payment infrastructure. Payment processing is separated from recordings, transcripts and My Vault content.

Vanta supports security and compliance monitoring, control management and evidence collection. It does not replace JUNIQ’s own responsibility for protecting customer data and operating the service securely.

JUNIQ plans include daily usage for eligible actions. Purchased JUNIQ Credits are optional top-ups, and the Usage & Credits page shows today’s plan usage and any purchased balance.

Eligible AI actions pause when today’s included usage is reached unless purchased JUNIQ Credits are available. Read access to existing My Vault content remains available.

No. Purchased JUNIQ Credits are separate from included daily plan usage and remain available until used, subject to the account terms.

The 30-Day Free Trial is A$0 and gives access to the selected plan for 30 days.

Yes. JUNIQ has an Accessible Learning pathway with a controlled A$0 allowance for approved access.

Open the Billing page and use the secure Stripe customer portal for eligible payment-method, invoice and subscription actions.

Use Forgot Password to request a secure reset link, then use the Reset Password page to choose a new password.

Yes. The Privacy page explains access and correction requests, deletion questions and how to contact JUNIQ about a privacy concern.

Start with Help Centre or System Check. If you still need help, use Contact or email hello@juniq.com.au.

Use the Download JUNIQ page for the supported installation path for your device or browser.