1
Account & contact information
This may include your name, email address, account identifiers, organisation details and information you provide when contacting JUNIQ.
PRIVACY · CLEAR BY DESIGN
Your information matters.
Privacy should be understandable.
This Privacy Policy explains the kinds of personal information JUNIQ may collect, how it is used, how connected services may process it, and the choices available to you.
COLLECTIONUSESECURITYACCESSCONTROL
PRIVACY AT JUNIQ
Collect what is needed. Explain why. Keep control clear.
JUNIQ is designed around practical data minimisation and transparent handling of the information needed to provide the service.
2
Recordings, transcripts & uploads
When you choose to record, upload or save content, JUNIQ may process audio, transcripts, documents, translations and related workspace content.
3
JUNI requests & generated work
Questions, prompts, requested actions and generated outputs may be processed so JUNIQ can provide Ask JUNI, JUNI Agent and related AI-assisted features.
4
Usage & technical information
JUNIQ may collect device, browser, session, diagnostic and usage information needed to operate, secure, troubleshoot and improve the service.
5
Payments & subscription information
Subscription and purchase information may be associated with your account. Sensitive payment card handling is performed through Stripe’s dedicated payment infrastructure.
6
Support & communications
If you contact JUNIQ, we may keep the information needed to respond, investigate a problem, manage your request or maintain an appropriate support record.
HOW INFORMATION IS USED
Information is used to provide the service you ask for.
Providing JUNIQ
Personal information and workspace content may be used where reasonably needed to:
- create and manage accounts;
- record, transcribe and translate content you choose to process;
- answer questions through Ask JUNI;
- create requested work through JUNI Agent;
- save and retrieve content in My Vault;
- provide downloads, sharing and support features.
Operating & protecting JUNIQ
Information may also be used where reasonably needed to:
- authenticate users and manage access;
- process subscriptions and JUNIQ Credit purchases;
- detect faults, abuse or security issues;
- measure service performance and reliability;
- respond to support, privacy and security enquiries;
- meet applicable legal and regulatory obligations.
AI-ASSISTED PROCESSING
JUNIQ uses automation to perform user-directed tasks.
AI-assisted processing may be used when you ask JUNIQ to transcribe, translate, understand, answer, summarise or generate work from the information you provide.
TranscribeConvert selected audio into text.
TranslateTranslate selected content across supported languages.
UnderstandAnalyse user-provided content so Ask JUNI can respond.
CreateGenerate requested notes, drafts or other work through JUNI Agent.
SERVICE PROVIDERS & INTERNATIONAL PROCESSING
Some tasks rely on specialist providers.
JUNIQ may use specialist providers for functions such as payments, infrastructure, authentication, security monitoring and AI-assisted processing.
Connected providers
Providers receive only the information reasonably needed for the service they perform. For example, payment processing is separated from My Vault content, and security monitoring has a different role from AI-assisted processing.
Processing outside Australia
Some service providers may process or store information outside Australia. The exact locations can vary by provider and configuration. JUNIQ will update this policy where practicable to identify relevant countries as production provider arrangements are confirmed or changed.
SENSITIVE INFORMATION
Only include sensitive information when it is appropriate.
Because JUNIQ can process recordings, documents and conversations, content you choose to provide may sometimes contain sensitive information. JUNIQ does not require sensitive information merely to create a standard account. Users should only record, upload or share sensitive information when they have an appropriate reason and authority to do so.
Recording and third-party information: You are responsible for using JUNIQ lawfully when recording conversations or providing information about other people. Recording and consent requirements can vary depending on the circumstances and jurisdiction.
STORAGE, RETENTION & SECURITY
Keep information only for as long as it is needed.
Storage & retention
JUNIQ may retain account, support, transaction and workspace information for as long as reasonably needed to provide the service, meet legal or operational requirements, resolve disputes and maintain appropriate records. Retention periods may differ by information type and account status.
Security
JUNIQ uses technical and organisational measures intended to protect personal information against misuse, interference, loss, unauthorised access, modification or disclosure. No online service can guarantee absolute security.
YOUR CHOICES
Access. Correct. Delete. Ask.
JUNIQ aims to make privacy requests understandable and practical.
A
Access & correction
You can ask JUNIQ for access to personal information we hold about you or request correction where information is inaccurate, out of date, incomplete or misleading.
Request access or correction →D
Deletion & account questions
You can remove supported Vault items through JUNIQ controls and contact us about account deletion or other information you want reviewed.
Contact JUNIQ →?
Privacy complaints
If you believe JUNIQ has not handled personal information appropriately, contact us with enough detail to investigate and respond.
Send a privacy complaint →
Australian privacy framework: JUNIQ aims to manage personal information transparently and, where applicable, consistently with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy should be read together with JUNIQ’s Data Handling, Security & Trust and Terms pages.
Last updated: 26 August 2026